Returns, Refunds & Customer Complaints Policy

Our Commitment to Fresh Flowers in New Barnet

At Flower Delivery New Barnet, we take pride in providing only the freshest flowers, hand-selected daily for each delivery. As a trusted local New Barnet florist, serving both households and local businesses, your satisfaction and the quality of our arrangements are our top priorities. We guarantee that your flowers will arrive fresh, vibrant, and ready to enjoy.

Damaged or Faulty Flower Deliveries

While we take great care in preparing and packaging each bouquet, we understand that accidents can happen during transit. If your flowers arrive damaged or are not in the fresh condition you expect, please let us know within 24 hours of receipt. Our team will promptly assess the situation to ensure you receive the quality and freshness guarantee our New Barnet customers rely on.

To help us resolve your issue quickly, please retain the original arrangement and packaging. We may request photographs of the flowers and packaging as part of our quality assurance and claim process.

Freshness Window and Guarantee

We guarantee the freshness of our flower arrangements for a minimum of 7 days from the date of delivery, provided the flowers are cared for as recommended. If you experience any issues with your arrangement’s freshness within this window, please contact us promptly with details and optional photos. Our team will review your claim and offer assistance where appropriate. Please note that certain flower varieties may have a slightly shorter or longer vase life.

Refunds and Replacement Options

Customer satisfaction is at the heart of what we do in New Barnet. If your flowers are damaged on arrival, wilted, or do not meet our high standards of freshness:

• We will offer a replacement bouquet delivered to your chosen address at the earliest convenience.
• If a replacement is not suitable, we can provide a full or partial refund, depending on the nature of the complaint and product condition.

Our team will work with you to find the most satisfactory resolution. Refunds may take between 3–5 business days to appear in your account, depending on your payment method.

How to Make a Complaint

If you have a complaint or are dissatisfied with your experience, we encourage you to reach out so we can put things right. Our process is straightforward:

1. Contact our team as soon as possible, providing your order details and a description of the issue.
2. Supply supporting evidence, such as photographs of the flowers or packaging if possible.
3. Our team will review your complaint within 24-48 hours and contact you directly to offer a resolution, such as a replacement or refund.

Our aim is to handle all complaints fairly and efficiently, ensuring every New Barnet customer enjoys peace of mind when choosing us for their flower delivery needs.

Trusted Local Florist – Here for You

As a dedicated New Barnet florist, we deeply value the trust of our neighbours and local businesses. We are committed to upholding the highest standards in every bouquet and arrangement, guaranteeing both quality and attentive service. Your satisfaction is important to us, and we welcome all feedback to help us continually improve our flower delivery for the New Barnet community.