Welcome to our online flower delivery service for New Barnet. These Terms & Conditions apply to all orders placed through our website for flower delivery in New Barnet and the surrounding areas. Please read them carefully before using our service, as by placing an order you agree to be bound by these terms.
Our flower delivery services are available to customers in New Barnet and its surrounding areas. We strive to ensure efficient and timely deliveries within our defined service zones. If you are unsure whether your address falls within our delivery area, please consult our website before placing an order.
To place an order for flower delivery in New Barnet, please follow the instructions on our website. You will be guided through the process of selecting flowers, providing recipient details, choosing delivery dates, and making payment. Before finalising your order, you will be given the opportunity to review and amend any details.
Once your order is submitted, you will receive an on-screen confirmation and/or an order summary. Your order constitutes an offer to purchase flowers or related goods from us. The contract between you and us will only be formed when you receive an email confirming acceptance of your order and dispatch of your item(s). We reserve the right to decline any order.
All images and descriptions of flowers and arrangements on our website are for illustrative purposes only. Many flowers are seasonal, and bouquets are hand-arranged — therefore, actual products may vary in content, appearance, and size. In the event that a particular flower or product becomes unavailable, we reserve the right to substitute with an item of equal or greater value and similar style, ensuring overall satisfaction.
All prices on our website are displayed in Pounds Sterling (GBP) and are inclusive of VAT unless otherwise stated. Delivery charges, if applicable, will be specified during the checkout process. We reserve the right to change prices at any time; however, prices displayed at the time of placing your order shall apply to that transaction.
Payment for flower delivery New Barnet orders must be made in full before your order can be processed or delivered. We accept a range of payment methods as specified at the checkout, including (but not limited to) major credit and debit cards, as well as certain online payment platforms. Your payment details are processed securely and are not retained or accessible by us except for facilitating your current order transaction.
If there is a problem with processing your payment, your order may be delayed or cancelled; we will contact you to clarify details or arrange alternative payment if required.
We offer delivery within New Barnet and the surrounding areas as specified on our website. We will use all reasonable endeavours to deliver your flowers on your chosen date but cannot guarantee delivery times. Delivery times may be affected by factors beyond our control, such as traffic, local events, or adverse weather.
If the recipient is not at the delivery address, our driver may, at their discretion, leave the flowers with a neighbour, in a safe place, or attempt redelivery. In such cases, a delivery note will be left informing the recipient of the action taken.
It is your responsibility to ensure correct and complete delivery information is provided. We accept no liability for late or failed delivery due to incorrect addresses or insufficient recipient details.
You may cancel or amend your order for flower delivery in New Barnet up to 24 hours before the scheduled delivery date free of charge. To request a cancellation or amendment, please contact us via the contact methods provided on our website. Cancellations or changes requested after this period or for same-day deliveries may not be possible and may incur additional charges.
If your order contains bespoke or personalised items, cancellation rights may be restricted in line with UK consumer law exemptions.
Due to the perishable nature of flowers, we operate a limited returns policy. If for any reason you are dissatisfied with the flowers received, please notify us within 24 hours of delivery with photographic evidence where possible. We will assess the issue and, if appropriate, offer a replacement or refund as soon as practicable. Refunds are processed to the original payment method and may take several business days to appear in your account.
We do not accept returns or issue refunds for non-perishable items unless faulty or not as described.
In the event a specific flower or component is unavailable due to seasonal or local supply variations, we reserve the right to substitute with flowers of equivalent value and aesthetic quality. We will make every effort to contact you prior to making substitutions, but where this is not possible, substitutions will be made that closely match the original specification. If you are unhappy with the substitutes provided, please contact us within 24 hours of delivery.
You are responsible for ensuring that all details provided with your order — including recipient details, spelling, address, and delivery instructions — are correct. We will not be held liable for delivery delays or failures resulting from inaccurate or incomplete information.
Please ensure that flowers are cared for appropriately once received; guidance for care will be provided with each delivery. We cannot accept responsibility for deterioration in product quality due to neglect or improper aftercare.
While we endeavour to deliver all orders for flower delivery in New Barnet to your satisfaction, our liability for any loss or damage arising from the use of our service is strictly limited to the purchase price of the product ordered. We cannot be held liable for indirect losses such as loss of enjoyment, emotional distress, or consequential damages.
Nothing in these terms excludes or limits our liability for death or personal injury resulting from our negligence or for fraud or fraudulent misrepresentation, nor does it affect your statutory rights as a consumer under UK law.
We shall not be liable for any failure or delay in the performance of our obligations where such failure or delay is caused by circumstances outside our reasonable control, including but not limited to acts of God, war, terrorism, strikes, floods, adverse weather, disruptions to transport, or interruption to supply chains.
All content on our website — including text, images, product descriptions, designs, and logos — is protected by intellectual property laws and remains our property or the property of our licensors. You may not use, duplicate, or distribute any content other than for personal, non-commercial purposes.
Your privacy is important to us. Personal information collected during the order process will be used only for fulfilling your order and will be processed according to our Privacy Policy as published on our website. We do not share your data with any third parties unless necessary for delivery or required by law.
These Terms & Conditions and any contract between you and us for flower delivery in New Barnet are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms or the service provided will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms & Conditions from time to time. Revised terms will be posted on our website and will only apply to orders placed after the date of publication. It is your responsibility to review terms regularly before placing an order.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right does not constitute a waiver of that right. Nothing in these terms shall affect your statutory rights as a consumer.
If you have any questions about these Terms & Conditions or about your flower delivery order in New Barnet, please refer to our website for contact details or use the contact form provided. Your satisfaction is important to us, and our customer service team will endeavour to resolve any queries or issues promptly.
These Terms & Conditions apply to all customers using our online flower delivery service for New Barnet and the neighbouring areas. By finalising your order, you acknowledge acceptance of these terms in their entirety.
Thank you for choosing our service for your flower delivery in New Barnet. We are committed to providing exceptional quality and care with every order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Barnet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Barnet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
